Beneficiary and Family Centered Care Quality Improvement Organizations (BFCC-QIO) help Medicare beneficiaries exercise their right to high-quality healthcare. They manage all beneficiary complaints and quality of care reviews to ensure consistency in the review process while taking into consideration local factors important to beneficiaries and their families. They also handle cases in which beneficiaries want to appeal a health care provider’s decision to discharge them from the hospital or discontinue other types of services. Beneficiary experiences, both good and bad, give the QIO Program the perspective to identify opportunities for improvement, develop solutions that address the real needs of patients, and inspire action by health professionals.
BFCC-QIOs, like Livanta, review appeals and complaints about health care for Medicare patients. Quality Innovation Network (QIN) QIOs work with providers to improve care.
While BFCC-QIOs are the primary point of contact for Medicare beneficiaries and their families, quality of care complaints can also be made by calling 1-800-MEDICARE.
Livanta BFCC-QIO HelpLine 866-815-5440
Please have the followinf information available when calling:
Medicare card and number
Date of birth
Address and phone number
Date of service
Provider contact information